Durham Strategic Plan Dashboard
Prosperity
Status Indicator: 
In Progress | 
On Hold | 
Complete/Ongoing
Initiative: 4.32 Promote a culture of service among employees
Innovative & High Performing Organization
Description
A culture of service in local government is important because it is foundational to an organizational mindset and set of values that prioritize the needs and wellbeing of the community above all else. It entails a deep commitment among government employees to serve and support the residents they represent. This approach emphasizes responsiveness, accountability, and a genuine desire to address the public's concerns and deliver efficient and effective services.
A culture of service fosters a strong sense of community engagement, increases public trust in the City of Durham as an institution and ultimately contributes to the overall prosperity of the City.
Key Measures & Data Analysis
Turnover in local government employees is closely linked to the culture of service within the organization. High turnover can be a sign of underlying issues in the work environment, including dissatisfaction with organizational culture, which may affect employees’ motivation and commitment to public service. A culture that values service, fosters engagement, and supports professional development is crucial for retaining employees. With the City cultivating a positive and inclusive culture of service, employees are more likely to feel valued and connected to the mission of their roles, leading to higher job satisfaction and lower turnover rates.
Full-time Employee Turnover
Why is it important?
Fostering a culture of service among employees is beneficial in building trust both with residents and among City employees. Approaching work with a culture of service mindset will enhance City employees' morale and desire to innovate, as well as promote effective customer service . A culture of service encourages City staff and leadership to remain transparent, adaptive, and committed to continuous improvement in delivering City services.
What have we been doing?
- Planning the Culture of Service Retreat for Fall 2024
- Working with the vendor to develop the Employee Engagement Survey
- Developing a way to incorporate culture of service into new employee orientation
What's next?
- Coordinate the Culture of Service Retreat
- Implement the Culture of Service Book Club
- Develop a culture of service champions group
City Website Home Page: Durham, NC | Official Website (durhamnc.gov)
Budget Website Page: Budget & Management Services Department | Durham, NC (durhamnc.gov)
Budget and Management Services Department
Office of Performance and Innovation
Strategy and Performance Division