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Durham Strategic Plan Dashboard

Shared Economic

Create a Safer Community Together

Connected, Engaged, and Inclusive Communities

Innovative and High Performing Organization

Thriving and Vibrant Environment

Status Indicator: In Progress | On Hold | Complete/Ongoing

Initiative: 3.33 Create and recommend a digital inclusion roadmap for residents and provide equitable access to digital resources

Connected, Engaged, & Inclusive Communities


This initiative aims to develop and implement a digital inclusion roadmap that strives to ensure that every resident of Durham is provided with access to or use of digital tools and services regardless of their background. The digital inclusion roadmap includes goals, objectives, and strategies regarding equitable digital access. The digital inclusion roadmap focuses on two key areas, stakeholder engagement and community engagement.

Key Measures & Data Analysis

The data shows the percentage of households with no internet access for the average US population and segments of the Durham County population by race/ethnicity. This data helps to identify the most underserved communities lacking internet access and begin to address the digital divide in Durham.

Households with No Internet Access

Why is it important?

Empowering residents of the City of Durham with digital tools and resources ensures they have the necessary means for success. This is particularly crucial for individuals in under-resourced and under-represented communities, enabling them to broaden their access to digital resources, community programs, and services provided by the City, County, Durham Public Schools, and other community organizations.

What have we been doing?

  • Hire Digital Navigator 

  • Establish Digital Inclusion Stakeholders 

  • Introduced the City of Durham Digital Inclusion Program to Key Stakeholders at the Digital Durham 2023 Board Planning Retreat 

  • Applicant for National Digital Inclusion Alliance (NDIA) recognition as a Digital Inclusion Trailblazer 


What's next?

  • Hire Digital Inclusion & Community Engagement Manager 

  • Develop goals and outcomes addressing the digital divide 

  • Use available data to identify gaps and/or scan for more data via surveys 

  • Define strategies, SMART goals, and engage stakeholders 

Budget and Management Services Department
Office of Performance and Innovation
Strategy and Performance Division