On Target

Value received for your local taxes and fees per Resident Satisfaction Survey

Target

40% of residents who see the value received from their local taxes and fees. The target comes from a National Benchmark developed by the City's consultant who manages the resident survey; ETC benchmark from U.S. Communities w/ Population 150,000‐400,000.

Analysis

In 2019, 43% of residents see the value received from their local taxes and fees. This is a slight increase from the previous year (41%) and remains well above the national benchmark (33%). 

With efforts like Participatory Budgeting, the City should see an increase in the level of community engagement, which should lead to a better perception of how local government is managing residents tax dollars.

The property tax revaluation in 2018 may have had an impact on this measure.

Next Steps

Expanded outreach and engagement efforts, specifically the Participatory Budgeting program, may have positively impacted this measure. Continued education on the value that residents receive for their tax dollar is also important. 

Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending