On Target

Value received for your local taxes and fees per Resident Satisfaction Survey


The target came from a National Benchmark developed by the City's consultant who manages the resident survey.


Durham had a slight decrease in this performance measure for 2018, but remains well above the national benchmark. With efforts like Participatory Budgeting the city should see an increase in the level of community engagement, which should in turn lead to a better perception of how local government is  managing residents tax dollars. The property tax revaluation process may have an impact on this measure, there was a decline from 38% to 35% in 2016 during the last revaluation, but that also corresponded with a national decline in this measure.

Next Steps

Expanded outreach and engagement efforts, specifically the Participatory Budgeting program, should positively impact this measure. Continued education on the value that residents receive for their tax dollar is also important. 

Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending