Average response time to all priority 1 calls (minutes)
There are many variables that impact response time, including: staffing, call volume, geographic boundaries of patrol beats, and traffic/street networks. The 5:58 minute average for FY 2018-19 is 15 seconds faster than the previous fiscal year (6:13 min), which is a significant improvement and the lowest average since FY 2013-14. When statistical outliers are removed, the average goes down to 5:02 minutes, which exceeds the target.
Response time is impacted by the total calls for service for any given period in comparison to the uniform patrol personnel available to answer those calls, and the geographic distribution of patrol beats. Based on a study performed by the International Association of Chiefs of Police (IACP), patrol beats were reconfigured at the beginning of calendar year 2019. In addition, significant efforts are being made to recruit qualified police officer applicants, and supplement resources with overtime when patrol resources drop below 80 percent staffing.
Status Indicators: On Target | Close to Target | Needs Improvement | Target Pending