On Target

Neighborhood College Satisfaction Survey

Target

The target measure is to have 80% of participants rate their overall Durham College experience as "Excellent" or "Good", and at least 80% of participants say they would recommend the program to others.

Analysis

Due to the public health risk of COVID-19 and the resulting demands on both the City and County, Durham Neighborhood College was not offered in FY 2020-21. This allowed the City and County staff to focus on the critical recovery and safety of community members and employees.

Next Steps

At this time, due to the ongoing unknowns of the pandemic, Durham Neighborhood will not be offered in 2021-22. It's too soon to be certain that an in-person course will be safe or that we will have the necessary resources and funding as City and County departments continue to face the demands of the pandemic. It would take a lot of resources to successfully convert the program to a virtual format and would take away from the interactive nature of the program that so many participants enjoy. The current plan is to return to an in-person format in 2022-23.

Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending