Neighborhood College Satisfaction Survey
Target
The target measure is to have 80% of participants rate their overall Durham College experience as "Excellent" or "Good", and at least 80% of participants say they would recommend the program to others.
Analysis
Due to the ongoing public health risks and unknowns of COVID-19 and the resulting demands on the City and County, Durham Neighborhood College was not offered in FY 2021-22. At the time the decision was made, it was too soon to be certain that an in-person course would be safe or that we would have the necessary resources and funding to maintain the program. It would take a lot of resources to successfully convert the program to a virtual format and would take away from the interactive nature of the program that so many participants enjoy.
Next Steps
The current plan is to return to an in-person format in 2022-23. A deadline should be set to check in with the County of Durham to determine the plan, allowing plenty of time to relaunch the program after a two-year absence. The impact of COVID-19 on communications and engagement preferences should also be considered.
Status Indicators: 
On Target | Close to Target | 
Needs Improvement | 
Target Pending