Innovative & High Performing Organization Initiatives

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Expand engagement with neighborhoods to ensure residents feel empowered to preserve or improve the quality of their neighborhoods building connections between people and programs

Complete 
Conduct energy education in neighborhoods, including the Spanish speaking community, in Durham
Close to Target 
Map Durham City-County public and private open space, and inform citizens of their nearest park or open space opportunity
Target Pending 
Pilot multi-departmental engagement team to collectively evaluate top areas of concern for Durham neighborhoods and develop coordinated action plans to meet identified needs 
Complete 
Update and implement the three year Community Engagement Plan 
Target Pending 
Develop a pilot project centered around placemaking led by a cross-departmental team 

Promote Long-Term Financial Stability

On Target 
Develop a long-term financial plan for infrastructure improvements and deferred maintenance
Complete 
Develop budget and reserve policies for all funds to improve the overall fiscal health of the City
On Target 
Implement Priority Based Budgeting to facilitate better alignment between services and resources 

Promote Collaboration among Departments to Deliver Outstanding Service to both Internal and External Customers

On Target 
Complete Customer Service Assessment and develop an implementation plan for approved recommendations
On Target 
Promote increased use of Durham One Call through education, promotions, etc. to streamline and enhance residents' experiences with City departments
On Target 
Develop training to support internal collaboration 
On Target 
Assess current resident and employee survey questions to determine availability of data to support measures for service delivery 
Close to Target 
Explore opportunities for partnerships to deliver programs and services 

Establish an Exceptional, Diverse, and Engaged and Healthy Workforce

Complete 
Develop and deliver targeted wellness programs to improve employee health outcomes
On Target 
Develop an internal Employee Communication Strategy
Complete 
Develop and implement an Executive Leadership Academy 
Needs Improvement 
Develop a strategic workforce, training, and succession plan 
On Target 
Develop a Diversity Recruitment Plan 

Foster a Culture of Innovation to Promote Operational Efficiencies and Deliver the Best Outcomes for Residents

On Target 
Establish multidisciplinary City/County Innovation Lab to support the transformation of ideas into solutions
On Target 
Identify and implement technology that supports the Performance Management System Citywide
On Target 
Identify best practices and opportunities for process improvement and automation across City departments in order to provide effective and efficient delivery of City services 
On Target 
Use the City's website platform (Web 2.0) to increase and diversify resident feedback 
On Target 
Develop internal innovation team to help drive innovation at all levels of the organization 
On Target 
Develop and implement an IT Governance model to efficiently and effectively leverage the investment and growth of IT in the City 
Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending