Percent of Customers Rating the Development Review Processes Efficient or Very Efficient
The target for customer satisfaction is 90%, which is slightly higher than the industry benchmark of 85%.
Overall, customers that respond to surveys have been satisfied or very satisfied with the efficiency of our development review processes.
Continue to seek customer feedback and use some additional tools, such as focus groups, to reach those repeat customers that likely won't respond to a survey every time a case is completed.
Status Indicators: On Target | Close to Target | Needs Improvement | Target Pending