On Target

Percent of development review applications successfully completed within scheduled period


The target for on-time completion of development review applications is 90%, which is slightly higher than the industry benchmark of 85%.


Overall, most reviews are completed either early or on time. Managers are working with staff and the applicants to resolve issues of timeliness when they arise. We also cannot control the timeliness of outside agencies that review the cases as well, but seek to work with them to improve their timeliness.

Next Steps

Managers are tracking timeliness on a monthly basis and providing feedback to their employees. Staff are notifying the manager when outside agencies are causing delays if they do not respond to prompting by the staff. This is an on-going process of improvement in overall timeliness.

Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending