On Target

% of 911 Calls answered in 20 seconds or less

Target

Answer all 911 calls in 20 seconds or less 95% of the of the time.

Analysis

Durham Emergency Communications has historically been consistent in answering 911 calls within 10 seconds at or above the 90% standard. The ECats interface shows anomalies in the reports for October, November, and December.  These anomalies are being investigated at this time. 

Next Steps

Durham Emergency Communications Center is currently conducting an aggressive recruiting, hiring, and training program to increase the number of staff available for answering and processing 911 calls.

Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending