% of 911 Calls answered in 20 seconds or less
Answer 95% of all 911 calls in 20 seconds or less.
The NC 911 Board requires that all 911 calls are answered within 20 seconds or less 90% of the time. As a department we strive to exceed this standard and challenge our performance level to answer calls within 20 seconds 95% of the time.
- Hire and train additional personnel to fill all full-time operations vacancies.
Status Indicators: On Target | Close to Target | Needs Improvement | Target Pending