Close to Target

% of 911 Calls answered in 20 seconds or less

Target

Answer 95% of all 911 calls in 20 seconds or less.

Analysis

The NC 911 Board requires that all 911 calls are answered within 20 seconds or less 90% of the time. As a department we strive to exceed this standard and challenge our performance level to answer calls within 20 seconds 95% of the time. 

Next Steps

  • Hire and train additional personnel to fill all full-time operations vacancies.  

Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending