Innovative & High Performing Organization Initiatives
Expand engagement with neighborhoods to ensure residents feel empowered to preserve or improve the quality of their neighborhoods building connections between people and programs
Conduct energy education in neighborhoods, including the Spanish speaking community, in Durham
Map Durham City-County public and private open space, and inform citizens of their nearest park or open space opportunity
Pilot multi-departmental engagement team to collectively evaluate top areas of concern for Durham neighborhoods and develop coordinated action plans to meet identified needs
Update and implement the Three Year Community Engagement Plan
Develop a pilot project centered around placemaking led by a cross-departmental team
Promote Long-Term Financial Stability
Develop a long-term financial plan for infrastructure improvements and deferred maintenance
Develop budget and reserve policies for all funds to improve the overall fiscal health of the City
Implement Priority Based Budgeting to facilitate better alignment between services and resources
Promote Collaboration among Departments to Deliver Outstanding Service to both Internal and External Customers
Complete Customer Service Assessment and develop an implementation plan for approved recommendations
Promote increased use of Durham One Call through education, promotions, etc. to streamline and enhance residents' experiences with City departments
Develop training to support internal collaboration
Assess current resident and employee survey questions to determine availability of data to support measures for service delivery
Explore opportunities for partnerships to deliver programs and services
Establish an Exceptional, Diverse, and Engaged and Healthy Workforce
Develop and deliver targeted wellness programs to improve employee health outcomes
Develop an internal Employee Communication Strategy
Develop and implement an Executive Leadership Academy
Develop a strategic workforce, training, and succession plan
Develop a Diversity Recruitment Plan
Foster a Culture of Innovation to Promote Operational Efficiencies and Deliver the Best Outcomes for Residents
Establish multidisciplinary City/County Innovation Lab to support the transformation of ideas into solutions
Identify and implement technology that supports the Performance Management System Citywide
Identify best practices and opportunities for process improvement and automation across City departments in order to provide effective and efficient delivery of City services
Use the City's website platform (Web 2.0) to increase and diversify resident feedback
Develop internal innovation team to help drive innovation at all levels of the organization
Develop and implement an IT Governance model to efficiently and effectively leverage the investment and growth of IT in the City
Status Indicators: On Target |
Close to Target |
Needs Improvement |
Target Pending