Innovative & High Performing Organization Initiatives

Expand engagement with neighborhoods to ensure residents feel empowered to preserve or improve the quality of their neighborhoods building connections between people and programs

 

Conduct energy education in neighborhoods, including the Spanish speaking community, in Durham

 

Map Durham City-County public and private open space, and inform citizens of their nearest park or open space opportunity

 

Pilot multi-departmental engagement team to collectively evaluate top areas of concern for Durham neighborhoods and develop coordinated action plans to meet identified needs 

 

Update and implement the three year Community Engagement Plan 

 

Develop a pilot project centered around placemaking led by a cross-departmental team 

Promote Long-Term Financial Stability

 

Develop a long-term financial plan for infrastructure improvements and deferred maintenance

 

Develop budget and reserve policies for all funds to improve the overall fiscal health of the City

 

Implement Priority Based Budgeting to facilitate better alignment between services and resources 

Promote Collaboration among Departments to Deliver Outstanding Service to both Internal and External Customers

 

Complete Customer Service Assessment and develop an implementation plan for approved recommendations

 

Promote increased use of Durham One Call through education, promotions, etc. to streamline and enhance residents' experiences with City departments

 

Develop training to support internal collaboration 

 

Assess current resident and employee survey questions to determine availability of data to support measures for service delivery 

 

Explore opportunities for partnerships to deliver programs and services 

Establish an Exceptional, Diverse, and Engaged and Healthy Workforce

 

Develop and deliver targeted wellness programs to improve employee health outcomes

 

Develop an internal Employee Communication Strategy

 

Develop and implement an Executive Leadership Academy 

 

Develop a strategic workforce, training, and succession plan 

 

Develop a Diversity Recruitment Plan 

Foster a Culture of Innovation to Promote Operational Efficiencies and Deliver the Best Outcomes for Residents

 

Establish multidisciplinary City/County Innovation Lab to support the transformation of ideas into solutions

 

Identify and implement technology that supports the Performance Management System Citywide

 

Identify best practices and opportunities for process improvement and automation across City departments in order to provide effective and efficient delivery of City services 

 

Use the City's website platform (Web 2.0) to increase and diversify resident feedback 

 

Develop internal innovation team to help drive innovation at all levels of the organization 

 

Develop and implement an IT Governance model to efficiently and effectively leverage the investment and growth of IT in the City