Close to Target

Employee Satisfaction Rating on Biennial Employee Opinion Survey


The City's target is for 65% of employees to be engaged across each of the six primary engagement scales. The scales represent different aspects of employee engagement, including City Management, Department Management, Direct Supervisor, Job Factors, Team Members, and Overall Engagement.


An external firm conducted the City's last Employee Satisfaction Survey in March 2017. The survey's new Job Scale included questions about employees' satisfaction with their current role, work contributions and growth opportunities. Employees rated each question on a 5-point scale (where 1 = Strongly Disagree and 5 = Strongly Agree).

This measure represents the percentage of employees whose average rating for the 17 Job Scale questions was 3.65 or higher. The result is slightly below the City's target of 65 percent.

The chart below is to show historically how the City scored in past surveys.

The renamed Employee Engagement Survey will next be administered in February of 2019 with results expected in April. 

Next Steps

After receiving the survey results, each City department gathered more in-depth feedback from employees. Departments then used that information to develop action plans for improvement. Departments are reporting quarterly on their progress and progress is being reviewed by the City's Executive Team. 

The City also embarked on several citywide projects to support engagement, including more communication opportunities with City Management, improved internal communication methods, and a pay study to ensure we are competitive as an employer. 

The next employee satisfaction survey will be administered in Spring 2019.

Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending