Close to Target

Employee Satisfaction Rating on Biennial Employee Opinion Survey


The City's target is for 55% of employees to be engaged across each of the six primary engagement scales. The scales represent different aspects of employee engagement, including City Management, Department Management, Direct Supervisor, Job Factors, Team Members, and Overall Engagement.


An external firm conducted the City's last Employee Engagement Survey in March 2019. Employees rated over 70 questions on a 5-point scale (where 1 = Strongly Disagree and 5 = Strongly Agree). Questions are divided into different categories, representing many aspects of the employment experience.

This measure represents the percentage of employees whose average rating for the questions in each section was 3.65 or higher. 

The chart below shows how the City scored in past surveys.

Next Steps

The City will undertake the next employee engagement survey in April 2021, with results announced by June 2021 and action plans being developed in the summer of 2021.

Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending