On Target

Percent of Customers Rating the Development Review Processes Efficient or Very Efficient

Target

The target for customer satisfaction is 90%, which is slightly higher than the industry benchmark of 85%.

Analysis

Overall, customers that respond to surveys have been satisfied or very satisfied with the efficiency of our development review processes.

Next Steps

Continue to seek customer feedback and use some additional tools, such as focus groups, to reach those repeat customers that likely won't respond to a survey every time a case is completed.

Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending