Percent of surveyed customers affirming the clarity and consistency of planning comments and development information received are good or very good.
The target for customer satisfaction is 90%, which is slightly higher than the industry benchmark of 85%.
Overall, customers that respond to surveys have been satisfied or very satisfied with the clarity and consistency of Planning staff comments.
Continue to seek customer feedback and use some additional tools, such as focus groups, to reach those repeat customers that likely won't respond to a survey every time a case is completed.
Status Indicators: On Target | Close to Target | Needs Improvement | Target Pending