Close to Target

Satisfaction with Overall Quality of Life in the City

Target

To achieve 78% of residents satisfied or very satisfied with the overall quality of life in the City per the Resident Satisfaction Survey.

Analysis

61% of residents were satisfied or very satisfied with the overall quality of life in Durham. This represents a slight decrease from 69% in 2019. 

This performance measure has remained relatively stable over the past five surveys, with a high of 72% in 2015. The goal is to begin seeing steady increases over the next ten years by continuing to learn from the Resident Survey and applying lessons learned to service delivery. 

Next Steps

The City will continue to implement initiatives and programs that address City of Durham residents' top priorities and support the goals of the Strategic Plan. As the City's customer service and service delivery continue to improve, so will residents' overall quality of life.

Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending