Needs Improvement

Percent of Residents Who are Very Satisfied or Satisfied with their Experience Engaging with the City of Durham


To achieve 60% of residents satisfied or very satisfied with their experience engaging with the City per the Resident Satisfaction Survey.


In 2020, 43% of residents who responded to the survey were satisfied with City of Durham engagement efforts, a decrease of 6% from the prior year.  

Next Steps

Departments have identified the work they are doing around Resident Survey results. The work outlined in the engagement objective will help increase the City's ability to engage and empower residents. The aim is that more residents  would be engaged in local government with the second year of Participatory Budgeting in Durham.

Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending