Needs Improvement

Percent of Residents Who are Very Satisfied or Satisfied with their Experience Engaging with the City of Durham


To achieve 60% of residents satisfied or very satisfied with their experience engaging with the City per the Resident Satisfaction Survey.


In 2018, 49% of residents that took the survey were satisfied with City engagement efforts, an increase of 6% from the prior year.  

Next Steps

Departments have identified the work they are doing around Resident Survey results. The work outlined in the initiatives in the engagement objective will help increase the City's ability to engage and empower residents.  With the introduction of  Participatory Budgeting, the hope is that more residents  would be engaged in  local government.

Status Indicators: On Target On Target | Close to Target Close to Target | Needs Improvement Needs Improvement | Target Pending Target Pending